Contact Us

Thank you for stopping by Scyanfang, and welcome.

If you have a question about a product, need help with an order, or would like details about shipping, tracking, returns, or refunds, our customer care team is ready to assist. We know that shopping for the home often means checking measurements, materials, and fit before committing, so we are happy to talk through the details with you before or after a purchase.

What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:

Your order number, if you have one;
The email address used when placing the order;
The name or web link of the product in question;
A clear explanation of your question or request; and
Relevant photographs or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the product, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.

How to Reach Us
Customer Service Email:
service@scyanfang.com

Store Website:
scyanfang.com

Our team checks messages regularly on business days and will reply as soon as reasonably possible. We may not always be able to respond immediately, but every request receives careful attention.

For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritise urgent requests wherever reasonably possible.

Please avoid sending multiple messages about the same issue, as duplicate messages can make your request harder to track.

Order Changes and Cancellations
If you need to correct a delivery address, change a product selection, adjust a quantity, or request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled. Personalised, customised, or made-to-order items may move into preparation shortly after confirmation, so please review your selections and delivery details before submitting an order.

Returns and Product Issues
Please contact us before sending any product back.

The correct return location may vary depending on the product, the order, and your location, and it is not the same as our registered address. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.

Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.

Products sent without prior authorisation, or to an incorrect address, may be refused, delayed, lost, or returned to the sender. Please review our Returns and Cancellation Policy and our Refund Policy for complete eligibility requirements and refund procedures.

If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing part or item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.

For questions about whether an item will fit your space, please have your measurements ready, including the internal clear width, depth, and height of the area where the product will be placed. We will help you compare those figures with the stated dimensions.