SHIPPING POLICY

Effective Date: July 16, 2026

Thank you for choosing Scyanfang. We understand that home goods are usually bought to solve a specific problem in a specific room, so we make every effort to prepare each order with care and to explain clearly how and when it will arrive.

This Shipping Policy sets out the destinations we serve, our handling times, estimated arrival windows, shipping charges, tracking procedures, and how we address delivery-related concerns. If anything is unclear, please contact us at the customer service email address below.

Payment Methods
To keep checkout secure and convenient, Scyanfang may accept the following payment methods:
Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.
The options displayed at checkout are the ones available for your particular order, and they may vary by region, currency, and card type.

Delivery Destinations
Scyanfang currently delivers to:

United States

Canada

Mexico

Orders with shipping addresses outside these three countries cannot be completed at checkout at this time.

Fulfilment centres and carriers may vary depending on product availability, delivery location, and operational requirements.

Shipping Charges and Estimated Transit Times
Standard shipping charges and estimated transit times are as follows.

United States: transit time 7–20 business days. Free standard shipping on orders of US$50 or more. Standard shipping fee US$7.00 for orders below US$50.

Canada: transit time 10–30 business days. Free standard shipping on orders of US$50 or more. Standard shipping fee US$8.00 for orders below US$50.

Mexico: transit time 20–30 business days. Free standard shipping on orders of US$50 or more. Standard shipping fee US$12.00 for orders below US$50.

All shipping charges are listed in U.S. dollars. The applicable fee will be shown at checkout before you complete payment. Transit time begins when the carrier receives the parcel, not when the order is placed.

Order Handling Time
Handling time is the period between placing an order and transferring it to the relevant carrier.

Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.

Handling may take longer during:

Busy shopping seasons or major promotions;

Public holidays;

Inventory replenishment;

Additional quality inspections; and

Preparation of personalised, customised, or made-to-order items, where noted on the applicable product page.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided at checkout and explain the available options.

Total Estimated Delivery Windows
Total estimated delivery time is the handling time of 2–7 business days plus transit time.

Approximate total delivery windows from the moment an order is placed are:

United States: 9–27 business days;

Canada: 12–37 business days; and

Mexico: 22–37 business days.

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by:

Incorrect or incomplete delivery details;

Customs clearance;

Severe weather;

Public holidays;

Carrier disruptions;

Peak-season shipping volumes;

Remote delivery locations; or

Other circumstances beyond our reasonable control.

Please verify your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Details
Once your order has been dispatched, we will send available tracking information to the email address provided at checkout.

You may also sign in to your customer account and check the “Orders” section for available updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary pause in tracking updates does not necessarily mean the parcel has stopped moving.

If an order contains multiple items, they may be shipped in separate parcels. In that case you may receive more than one tracking number, and the parcels may arrive on different dates.

Customs Duties and Import Taxes
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not part of the product price or the shipping fee and remain the recipient’s responsibility. Depending on your payment method, they may need to be paid separately to the carrier or customs authority.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

service@scyanfang.com

We will make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address are the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Delayed, Lost, or Delivered Parcels
If tracking has not updated for an extended period, or you believe a parcel may be lost, contact us at service@scyanfang.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, open an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

Ask household members, neighbours, or building management;

Check for a delivery notice;

Contact the carrier using the tracking number; and

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries
If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:

Your order number;

A clear description of the issue;

Photographs or videos showing the product and the problem;

Photographs of the shipping label and outer packaging where relevant; and

Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include:

Sending the missing part or item;

Sending a replacement;

Arranging an exchange; or

Issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is under review unless our customer service team instructs you otherwise.

Refused, Unclaimed, or Undeliverable Parcels
A parcel may be returned to us because of:

An incorrect or incomplete address;

Refusal by the recipient;

Failure to collect the parcel;

Repeated unsuccessful delivery attempts;

Failure to pay applicable customs charges; or

Another reason attributable to the customer.

If this occurs:

Refund eligibility will be assessed after the parcel is returned and inspected;

Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and

If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Returns
For return-related matters, please do not send anything to our registered address unless our team instructs you to. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 48TR2
Warehouse: Silver Peak Fulfillment Annex – WH Code 72-GS
7142 Cedar Ridge Ln, Unit A
Reno, NV 89506-2258
USA

Additional return eligibility requirements and refund procedures are explained in our Returns and Cancellation Policy and our Refund Policy.

Contact and Company Information
If you have a question about shipping, tracking, or delivery, please contact us at: service@scyanfang.com

Please include your order number and the email address used at checkout.